en999 Privacy Policy

1Introduction

en999 ("we", "us", "our") operates the online sports betting and casino platform available at en999.club (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use the Platform ("you", "your"). This Privacy Policy sets out in clear terms what personal data we collect from you, how we use it, with whom we share it, and what rights you have in relation to your data.

By registering an account or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.

2Data We Collect

en999 collects personal data from you in three main ways: data you provide directly, data generated automatically by your use of the Platform, and data received from third parties. The specific categories of data we collect are described below.

Data You Provide Directly

• Registration data: your full name, date of birth, mobile phone number, and preferred payment method, provided when you register an account on the Platform.
• KYC verification data: copies of your government-issued photo identification (such as your Bangladesh National Identity Card), selfie photographs submitted for facial verification, and any additional documentation requested during the KYC process.
• Communications data: messages and information you send to en999 customer support via live chat, email, or any other communication channel, including any complaints or feedback you submit.
• Payment data: your bKash number, Nagad number, Rocket number, Upay number, bank account details, or card details (as applicable), provided when you make a deposit or withdrawal on the Platform.

Data Generated by Your Use of the Platform

• Transaction data: details of every deposit, withdrawal, bet placed, and game played on your account, including timestamps, amounts, outcomes, and payment method references.
• Technical data: your IP address, device type, operating system, browser type and version, screen resolution, and other technical identifiers collected automatically when you access the Platform.
• Usage and behavioural data: pages visited, features used, time spent on the Platform, betting patterns, game preferences, responsible gaming tool usage, and similar behavioural data generated by your interactions with the Platform.

Data Received from Third Parties

• Payment provider data: transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, and other payment processors when you make a deposit or withdrawal.
• KYC and identity verification data received from third-party identity verification providers where en999 uses such services to supplement or expedite the KYC process.
• Fraud prevention and anti-money-laundering data received from authorised third-party risk and compliance services used by en999 to fulfil its fraud prevention obligations.

3How We Use Your Data

en999 uses the personal data we collect for the following purposes. In each case, we rely on an appropriate legal basis for the processing, as described in Section 4 below:

• To operate and manage your account, including processing registrations, verifying identity, processing deposits and withdrawals, calculating and crediting winnings, and maintaining accurate account records.
• To provide and improve the Platform's features, services, and content, including personalising your experience where permitted, analysing usage patterns to improve platform performance, and resolving technical issues.
• To fulfil our legal, regulatory, and compliance obligations, including KYC and age verification, anti-money-laundering checks, fraud detection, and responding to lawful requests from authorities.
• To send you important service communications about your account, including transaction confirmations, security alerts, changes to these policies, and other account-related notices. These communications are not optional — they form part of our service to you.
• To send you marketing communications about promotions, bonuses, new games, and special offers — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by contacting customer support.
• To support responsible gaming, including monitoring betting and gaming patterns for signs of problem gambling, making responsible gaming tools available to you, and responding to self-exclusion requests.

4Legal Basis for Processing

en999 processes your personal data only where there is a valid legal basis for doing so. The legal bases we rely on are:

• Contract performance: processing that is necessary for us to fulfil our contractual obligations to you under the Terms & Conditions — for example, operating your account, processing transactions, and settling bets.
• Legal obligation: processing that is necessary for en999 to comply with applicable laws and regulations, including KYC, age verification, anti-money-laundering obligations, and responses to lawful authority requests.
• Legitimate interests: processing that is necessary for en999's legitimate business interests, provided those interests are not overridden by your rights and interests — for example, fraud prevention, platform security, responsible gaming monitoring, and improving our services.
• Consent: processing based on your freely given, specific, and informed consent — for example, sending you marketing communications about promotions and bonuses. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Data

en999 does not sell your personal data to any third party under any circumstances. We share your data only in the limited circumstances set out below, and only to the minimum extent necessary for the relevant purpose:

• Payment service providers: we share necessary payment data with bKash, Nagad, Rocket, Upay, and other payment processors solely to process your deposits and withdrawals. These providers are contractually required to handle your data securely and only for payment processing purposes.
• KYC and compliance providers: we share identity documents and verification data with third-party KYC and fraud prevention service providers where necessary to fulfil our legal and compliance obligations.
• Game providers: limited technical and session data is shared with our third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) to the extent necessary for them to deliver their games to you through the Platform.
• Legal and regulatory authorities: we will disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities where we are required or permitted to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of en999, its users, or others.

All third parties with whom en999 shares personal data are required under contractual obligation or applicable law to protect that data with appropriate technical and organisational security measures, and to use it only for the stated purpose. en999 does not permit its data-sharing partners to use your data for their own independent purposes.

6Payment Data Security

en999 takes the security of your payment data — including your bKash number, Nagad number, bank account details, and card information — extremely seriously. All payment transactions on the Platform are processed via encrypted connections. en999 does not store your full card number, CVV, or PIN in any form. Where card payment data is handled, it is processed by our PCI-compliant payment partners, who are independently responsible for maintaining card data security standards.

Mobile financial service data (bKash, Nagad, Rocket, Upay numbers) is stored in encrypted form and is used exclusively to process your payment transactions. This data is never shared with parties outside the payment processing chain, and is never used for marketing or profiling purposes.

7Data Retention

en999 retains your personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. In practice, this means that account data and transaction records are retained for a period of at least five years following account closure, in accordance with anti-money-laundering and financial record-keeping requirements that apply to operators in this sector. KYC documentation is retained for the same period.

Marketing consent data is retained until you withdraw consent. Technical and usage data (such as IP addresses and session logs) is typically retained for a shorter period unless it is required as part of a fraud investigation or legal proceeding. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

8Security Measures

en999 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data at rest, strict role-based access controls limiting who within en999 can access personal data, regular security assessments and monitoring of the Platform's infrastructure, and multi-factor authentication requirements for account access.

While en999 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your account login credentials confidential. If you believe your account has been compromised, contact en999 customer support via live chat immediately.

9Your Data Rights

As a user of the en999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our privacy team using the details in Section 15. We will respond to all valid rights requests within a reasonable timeframe. Please note that some rights are subject to limitations where en999 has overriding legal obligations — for example, we cannot delete transaction records that we are legally required to retain.

10Cookies and Tracking

en999 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you use the Platform. We use the following categories of cookies:

Cookie Categories

• Essential cookies: strictly necessary for the Platform to function, including maintaining your login session, processing transactions, and providing account security. These cannot be disabled without affecting core Platform functionality.
• Analytics cookies: used to collect aggregated and anonymised data about how users interact with the Platform — such as which pages are visited most frequently and where users spend the most time. This data helps us improve Platform performance and user experience. No individual user is identifiable from analytics data.
• Functional cookies: used to remember your preferences and settings on the Platform, such as your preferred language. These improve your experience but are not strictly essential for core functionality.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the Platform and you may not be able to access all features or complete transactions. en999 does not use advertising or tracking cookies for third-party marketing purposes.

11Marketing Communications

en999 may send you promotional communications about bonuses, special offers, new game releases, and seasonal promotions — but only where you have given your explicit prior consent to receive such communications. Your consent is typically collected at the point of registration. We will not send you unsolicited marketing messages.

You may withdraw your marketing consent at any time by contacting en999 customer support via live chat and requesting to opt out. Withdrawal of consent will not affect the lawfulness of any processing that took place before you withdrew. Please allow up to 5 business days for opt-out requests to take full effect across all communication channels.

12Children and Minors

The en999 Platform is strictly for users aged 21 and above. en999 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform in any way. If en999 discovers that personal data has been collected from an individual under 21, that data will be deleted immediately and the relevant account closed. If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

13Third-Party Links

The en999 Platform may contain links to third-party websites or services, including the websites of game providers or payment service providers. This Privacy Policy applies only to the en999 Platform. en999 is not responsible for the privacy practices of third-party websites and strongly recommends that you review the privacy policy of any third-party website you visit. The presence of a link on the Platform does not constitute an endorsement of that third party's privacy practices.

14Changes to This Privacy Policy

en999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make a material change to this Privacy Policy, we will update the "Last updated" date at the top of this page and, where the change is significant, take reasonable steps to notify registered users via their registered contact details. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how en999 protects your data.

15Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how en999 handles your personal data, please contact our privacy team. We are committed to responding to all privacy-related queries promptly and transparently. Our customer support team is available 24/7 via live chat for immediate assistance.

Email: [email protected]