en999 Responsible Gaming

1Our Commitment to Safe Play

en999 is firmly committed to responsible gaming. We understand that for the vast majority of players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, betting on cricket, football, slots, and casino games is a form of entertainment enjoyed within their means. We want to keep it that way, and our responsible gaming programme is designed to help every player do exactly that.

Our programme is built on three pillars: prevention, support, and empowerment. Every player on en999 has access to free tools, clear information, and direct support so they can make informed choices about their gambling activity at every step.

221+ Age Restriction

The en999 platform is strictly for adults aged 21 and above. All players must verify their age and identity before depositing or placing any bet. We use document-based KYC verification to confirm every player's date of birth before granting full account access.

If en999 has reasonable grounds to believe a player is under 21, the account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned. If you believe a minor is accessing the platform, please contact our support team immediately.

3Responsible Gaming Tools — Full Details

en999 provides six responsible gaming tools, all accessible directly from your account settings at any time at no cost. You are always in control — no need to contact support to activate any of these features.

Deposit Limits

A deposit limit sets a maximum amount you can deposit over a chosen period — daily, weekly, or monthly. Once you reach your limit, no further deposits are permitted until the period resets. You can lower your limit at any time with immediate effect. Increasing a limit carries a mandatory 24-hour cooling-off period, giving you time to reconsider.

Loss Limits

A loss limit caps the net amount you can lose over a chosen period. Unlike a deposit limit, it tracks your actual net gaming losses. When your net losses reach the set limit, no further bets are allowed until the period resets. Reductions take immediate effect while increases carry a 24-hour delay.

Session Time Reminders

Session reminders notify you after a set play duration — for example 30 minutes, 1 hour, or 2 hours. When the alert appears, you can see exactly how long you have been playing and decide whether to continue. This simple tool is highly effective at keeping gambling in check during long sessions.

Self-Exclusion

Self-exclusion is the strongest tool available. It allows you to block yourself from the platform permanently or for a fixed period — options include 1 month, 3 months, 6 months, 1 year, or permanent. Once activated, self-exclusion cannot be reversed during the chosen period. Any attempts to open a new account during an exclusion period will be detected and blocked. If gambling is harming you or those around you, use this tool without hesitation.

4How to Activate Your Tools

Activating any responsible gaming tool on en999 takes only a few seconds. Follow these steps:

1. Log in to your en999 account using your registered mobile number and password.
2. Open Account Settings by tapping the profile icon at the top of the screen.
3. Select Responsible Gaming from the menu to view all available tools.
4. Choose and apply your chosen limit or exclusion. Reductions and new activations take effect immediately. Limit increases have a mandatory 24-hour delay.

5Recognising Problem Gambling

Gambling is meant to be enjoyable. When it stops feeling that way, it may be time to step back. These are common warning signs that gambling may be becoming a problem. If you recognise two or more of these in yourself, please use en999's tools and consider reaching out for support.

• Regularly spending more than you planned — going over your intended session budget without meaning to.
• Chasing losses — placing more bets to try to win back money already lost in a session.
• Neglecting work, family, or daily responsibilities because of time spent gambling.
• Borrowing money or using essential household funds — rent, groceries, bills — to finance gambling.
• Feeling unable to stop, even when you want to — continuing to bet past the point you intended to quit.
• Hiding gambling activity or lying to friends and family about how much time or money is being spent.

6Getting Help

If gambling is becoming a problem — for yourself or someone you care about — the most important step is to reach out. en999's support team is available 24 hours a day, 7 days a week. We will listen without judgment and help you activate the right tools or connect you with further support if needed.

There is no shame in asking for help. Many people across Bangladesh seek support for problem gambling each year. Reaching out early makes a real difference. en999 is committed to supporting every player who comes to us, and we will always treat your situation with care and respect.

7Tips for Safer Gambling

Whether you bet regularly or only during BPL or IPL season, these practical tips will help you keep gambling enjoyable and within healthy limits:

• Set a firm budget: Decide how much you can afford to lose before opening the app. Treat that amount as the full cost of the session's entertainment — not as an investment you expect to recover.
• Never chase losses: If you have hit your session budget, stop. No bet is guaranteed to recover your money, and chasing losses almost always makes the situation worse.
• Use only disposable funds: Never gamble with money set aside for rent, food, utility bills, bKash transfers to family, or any other essential expense.
• Take regular breaks: Use session reminders and step away from the platform during long play sessions. Fatigue clouds judgment and leads to impulsive decisions.
• Do not gamble when stressed: Anxiety, anger, or grief impair decision-making and can lead to reckless bets. Only play when you are calm and clear-headed.
• Use the tools available: Deposit limits, loss limits, session reminders, and self-exclusion exist for your benefit. Using them is a sign of strength, not weakness.

8Our Promise to Every en999 Player

en999 will never incentivise harmful gambling behaviour. We do not send targeted promotional messages to players who have activated responsible gaming tools or who are within an active self-exclusion period. Our support staff are trained to recognise the signs of problem gambling and to respond with care and sensitivity.

We believe that responsible gaming and a great entertainment experience go hand in hand. A player who feels safe and in control is a player who can genuinely enjoy everything en999 has to offer. That is the experience we are committed to delivering for every person who chooses to play with us across Bangladesh.